Agentic Solutions for Order Management, Admin, and Provisioning Systems

At large companies who make giant, multi-tenant statewide deals, internal stakeholders spend a lot of time sorting through contracts and specific allocation needs for managing and fulfilling orders.

If a state purchases a software service for 12 counties, and each of those 12 counties have 20 cities, and each of those cities have 5 agencies, and each of those agencies have different permissions, you can begin to see how complicated some provisioning activities can become.

Here’s a look at how I begun to tackle this problem at a global, Fortune 500 organization. Because both the data and the operational realties of the organization were so complicated, AI (Gemini, Dovetail, and Figma Make), helped a great deal creating agile prototypes to expedite cross-functional decision making between internal stakeholders from product, engineering, finance, and deployment teams.

Fig 1. Since almost all products are eventually set up and provisioned by different engineering teams, adding the ability to add agencies in the order to deployment groups per product sets up the possibility to group provision products for multiple agencies.

Fig 2. User can either set up a deployment group manually or with AI assistance.

Fig 3. Once the product deployment groups have been set up, all specific subsequent actions – which again, are performed by various different teams of people, since the organization is so large in scale – can begin to flow. This instance shows how a CAD engineer determines that detailed provisioning can begin for a specific product deployment group.

Fig 4. This client’s product dashboard displays which products need attention vs which products have been already set up, possibly by a different agency who was the primary for that particular product in the state contract.

Fig 5. Shows how a CAD engineer or cloud deployment employee can provision the vast array of product functions for an entire group of agencies simultaneously, saving literally hundreds of hours of work on a given deployment and streamlining operations.


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